Política de envío

Shipping Policy

At VIVRE, we strive to ensure that your orders are delivered promptly and securely. Below are the details of our shipping policy:

Shipping Areas

  • We currently offer shipping only within the United States.

  • We are working to expand shipping to other countries and will notify customers when this service becomes available.

Shipping Carriers

  • We partner with UPS, USPS, and FedEx to provide reliable and secure delivery services.

Processing Time

  • Orders are processed within 1 business day after payment confirmation.

  • For personalized products, processing may take up to 3 business days.

Delivery Time

  • Standard shipping delivery times range from 3 to 7 business days, depending on the destination.

  • Please note that delivery times are estimates and may be subject to delays due to external factors such as weather conditions or carrier issues.

Shipping Costs

  • Shipping rates are calculated at checkout based on the weight, dimensions of the package, and the shipping destination.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery.

Shipping Address Information

  • Please ensure that your shipping address is accurate and complete to avoid delivery issues.

  • VIVRE is not responsible for delays or delivery failures due to incorrect or incomplete address information.

Lost or Damaged Shipments

  • If your shipment is lost or damaged during transit, please contact our customer support at info@vivreus.com within 7 business days of the expected delivery date.

  • We will work with the carrier to investigate the issue and provide a resolution.

Changes or Cancellations

  • Changes to shipping details or order cancellations must be requested within 24 hours of placing the order.

  • Please contact our customer service team at info@vivreus.com for assistance.

Policy Updates

  • VIVRE reserves the right to modify this shipping policy at any time. Updates will be published on this page with the date of the last revision.