Términos del servicio

Service Policy

At VIVRE, we are committed to providing an exceptional shopping experience with high-quality products and efficient customer service. Below are our policies to ensure a transparent and satisfactory relationship with our customers:

Customer Service Hours

• Our team is available to handle inquiries and resolve questions from Monday to Friday, 8:00 a.m. to 4:00 p.m.

• Messages received outside of business hours will be addressed the next business day.

Order Processing Time

• Orders are processed within 1 business day after payment confirmation.

• For personalized products, the processing time may extend up to 3 business days.

Shipping Methods and Delivery Times

• We offer shipping only within the United States via UPS, USPS, and FedEx.

• We are currently working to expand shipping to other countries. We will notify you once this service becomes available.

• Delivery times are approximate and may be subject to delays due to external factors.

Order Confirmation and Tracking

• You will receive a confirmation email with your purchase details.

• Once your order has been shipped, you will receive a tracking number to follow your shipment.

Return and Exchange Policy

Please consult our [Return and Refund Policy] for more details on returns, exchanges, and applicable conditions.

Customer Support

• For inquiries, questions, or assistance, please contact us at info@vivreus.com

Policy Modifications

We reserve the right to modify this policy at any time. Updates will be published on this page with the date of the last revision.